How to Get Help

VOA-GNY is committed to supporting individuals and families experiencing, or at risk of, homelessness. For most of our shelters and other programs, you must be referred to us by city agencies. We work with these agencies to ensure that every person receives the most appropriate and comprehensive care.

Here is a list of resources to help you get started.

Temporary housing assistance is available to all New Yorkers verifiably experiencing homelessness. Anyone in need of temporary housing must apply through the city, with the exception of safe shelter for domestic violence survivors.

Visit the NYC Department of Homeless Services (DHS) website or the links below to learn how to apply for temporary housing.

Families with children

All families with children must apply for shelter at Prevention Assistance and Temporary Housing (PATH) in the Bronx. More information is available on the DHS website.

Families with adult children

Families with children over 21, must apply for shelter at the Adult Family Intake Center (AFIC) in Manhattan. More information is available on the DHS website.

Single Adults

All single adult men must apply at the 30th Street Intake Center in Manhattan. All single adult women must apply at Franklin Shelter in The Bronx. More information on both sites is available on the DHS website.

Homebase is a program operated by NYC’s Human Resources Administration providing homelessness preventions services to those at risk of eviction with 26 locations across the five boroughs.

Services include:

• Eviction prevention
• Short-term emergency funding
• Assistance obtaining benefits
• Financial counseling
• Landlord and family mediation
• Employment services/referrals
• Linkages to community resources
• Rental assistance eligibility assessment and support with renewal

Locate the office nearest you for more information or call 311.

NYC Housing Connect is a portal where New Yorkers can apply for affordable housing opportunities across the five boroughs. To qualify, your household must meet the household income and size requirements for a unit in the affordable development.

If you or someone you know is in need of safe shelter in NYC, call us 24/7 at 1-855-643-RISE (7473) or click to chat with us. If it’s an emergency, please dial 911.

If you or a veteran you know is homeless or at-risk of becoming homeless, call 718-993-3564.

You can also visit our Supportive Services for Veteran Families office at 412-424 East 147th Street 1st Fl. Bronx, NY 10455, located at the Economic Empowerment Center.