Our Behavioral Health and Substance Use Programs in New York

Behavioral Health

In New York City alone we provide 256 units of housing in seven different locations for individuals living with behavioral health issues. We also provide more than 290 scatter site units and 134 units of mixed-use supportive housing with services available 24/7. Our Wales Avenue Residence, a permanent supportive housing facility, has a three-year operating license from the New York State Office of Mental Health. VOA-GNY is also a member of The Coalition of Behavioral Health and The Supportive Housing Network of New York.

All supportive housing for people with behavioral health issues is mixed-use, meaning that within the same building, people who live with substance abuse issues or some degree of personality disorder coexist with those who do not.

Services we provide include:

  • Symptom and illness management
  • Social skills training
  • Vocational skills development
  • Education and employment support
  • Crisis management
  • Resources for greater health and wellness

Our staff identifies service strategies that incorporate each individual’s strengths, abilities, needs and preferences into the service design. This is all designed to ensure safety, recovery, and wellness for those in our care.

For more information, call (212) 316-8288.

Community Support Services

Community Support Services are offered at a number of VOA-GNY shelters throughout New York City. They are designed to serve homeless people living with behavioral health issues and to assist them in obtaining permanent housing.

For more information, call (212) 369-8900.

Substance Use

Crossroads Residence is a residential reintegration program located in New Rochelle, NY that has been in operation since 1991. It is funded by the New York State Office of Addiction Services and Supports (OASAS) and can accommodate a total of 17 single males recovering from alcohol or substance use. The program provides quality, individualized services to all residents in a structured community setting for the prevention, reduction, and elimination of harm caused by substance use.

Crossroads is committed to providing person-centered, trauma-informed care that is authentic to the true needs of the person. Residents receive referrals to a comprehensive array of treatment and rehabilitation services that promote long-term self-sufficiency, wellness, and recovery. These services include relapse prevention, medical, mental health and substance use treatment, medication assisted treatment (MAT), entitlement assistance, permanent housing, educational, vocational and employment support, parenting and life skills training, and assistance in the development of positive social supports and relationships.

Referrals come from the New York State Division of Parole, Westchester County Department of Social Services, and rehabilitation treatment centers, and all Crossroads services conform to OASAS Part 820 regulations that pertain to the operation of a residential reintegration program.

Memberships and Accreditations

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The New York Coalition for Behavioral Health



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The Supportive Housing Network of New York (SHNNY)






New York State Office of Mental Health