This information is intended as a guide for those who care about the homeless people on the New York City streets:

Why are there homeless on our streets?
Untreated substance abuse and mental illness are the primary causes of chronic homelessness.

Are the disturbed people I see dangerous?
The mentally ill we see are generally no more dangerous than the general public.

Can this happen to me?
Financial hardship, a fire or other temporary emergency is generally not the reason for chronic homelessness.

Why do we see the same people?
A willingness to accept help often takes time. It can take months for outreach workers to build trust with a homeless person who may be paranoid or very settled into his or her lifestyle.

Should I give money, clothing or food?
You can't be sure where the money will go. It may be used to support a substance habit. Food and shelter are offered by many charitable organizations throughout New York City.

How You Can Help

Volunteers of America and other non-profits are in regular contact with the homeless who live in public spaces. We offer help; we are trained in care management, mental health and substance abuse issues; and we have access to extensive resources. Relocating individuals to a shelter, hospital or another placement is our goal.

What can I do?

Call Volunteers of America Outreach Hotline 212-662-2600 if a homeless person you see regularly appears to be in distress.

Call the police only if a homeless person seems to be a danger to himself or others.

Give to a charitable organization that serves the homeless.
Find some time to volunteer with an organization that helps the homeless.

Volunteers of America Outreach Hotline
212-662-2600

Volunteer Hotline
212-873-2600 x 4179

For Information
212-873-2600